Frequently Asked Questions
How should fur garments be stored?
Fur garments should be stored in a specialized, climate-controlled environment. Proper fur storage maintains the natural oils, prevents drying, and protects against heat and humidity damage.
Do you offer climate-controlled fur storage?
Yes — we offer on-site, climate-controlled fur storage designed for long-term preservation.
Do you offer fur cleaning services?
Fur should be professionally cleaned at least every other year, even if it has not been worn. Regular cleaning removes environmental dirt, oils, and odors that can damage the fur over time. All cleaning is done on site in our cleaning facility.
Is cleaning safe for vintage or heirloom pieces?
Yes — our fur cleaning process is safe for vintage, heirloom, and delicate fur garments. Each piece is carefully inspected and handled by experienced fur specialists.
Do you offer fur repair services?
Yes — we offer a wide range of fur repairs, including seam repairs, tear restoration, hook and clasp replacement, lining repairs, and overall garment restoration. For personalized guidance, consultations are available to review your garment and needs.
Can fur coats be altered for a better fit?
Yes — we offer expert fur alterations, including resizing, shortening, sleeve adjustments, and reshaping, ensuring your fur fits comfortably and correctly.
What is fur remodeling?
Fur remodeling involves redesigning or updating an existing fur garment. This may include altering the style, length, or silhouette, or transforming an older piece into a contemporary design. In select cases, existing furs can also be repurposed into heirloom pieces, including blankets, accessories, or keepsake items.
Can you make a new fur garment from my pelts?
Yes — we create custom fur garments and accessories using customer-provided pelts. Our process includes design consultation, pattern creation, and expert craftsmanship to produce a one-of-a-kind piece. Customer-provided pelts must be professionally tanned and suitable for garment use.
How long do fur services take?
Service timelines vary based on the type of work and the time of year. Cleaning and storage services are generally completed more quickly, while repairs, alterations, remodeling, and custom work may require additional time to ensure proper craftsmanship. We are happy to provide a personalized time estimate during your consultation.
Do you offer appraisals?
Written appraisals are available in store only. For additional information regarding our appraisal process, please feel free to reach out—we are happy to assist.